Frequently Asked Questions
Quick answers to common questions about melorinthyvas's budget monitoring platform. Can't find what you're looking for? Our detailed explanations below provide comprehensive information about all aspects of our financial management tools.
Getting Started
How quickly can I start tracking my expenses?
You can begin monitoring your budget within minutes of signing up. Simply connect your bank account through our secure integration.
View setup guideWhat banks work with melorinthyvas's platform?
We support over 280 Australian financial institutions, including all major banks, credit unions, and digital wallets.
See full listIs my financial data secure?
Yes, we use bank-level 256-bit encryption and never store your banking credentials. All data remains in Australia.
Learn about securityCan I track multiple accounts?
Absolutely. Connect unlimited checking, savings, credit cards, and investment accounts for complete financial visibility.
Account setup detailsFeatures & Functionality
How does automatic categorization work?
Our AI analyzes transaction patterns and merchant data to automatically sort expenses into categories. You can adjust these anytime.
Customization optionsWhat reporting options are available?
Generate monthly summaries, category breakdowns, spending trends, and custom date range reports. Export to PDF or CSV.
View report examplesCan I set spending alerts?
Yes, create custom alerts for category limits, unusual transactions, low balances, or monthly budget thresholds.
Alert setup guideHow often does data sync?
Most transactions appear within 2-4 hours. You can manually refresh anytime for immediate updates.
Sync troubleshootingAccount & Billing
What's included in the free plan?
Track up to 2 accounts, basic categorization, monthly reports, and mobile access. Perfect for simple budget monitoring.
Compare all plansCan I cancel my subscription anytime?
Yes, cancel with one click from your account settings. Your data remains accessible during the current billing period.
Cancellation detailsDo you offer family sharing?
Premium plans include family sharing for up to 4 members with separate login access and shared budget visibility.
Family setup guideWhat payment methods do you accept?
Credit cards, debit cards, PayPal, and direct debit from Australian bank accounts. All payments processed securely.
Payment troubleshootingComprehensive FAQ Guide
How do I get started with melorinthyvas's budget monitoring?
Setting up your budget monitoring takes less than 10 minutes. Here's what happens when you create your account:
- Sign up with your email address and create a secure password
- Verify your identity using standard Australian verification methods
- Connect your first bank account through our secure portal
- Review and adjust initial spending categories
- Set your first budget goals and spending limits
The platform immediately begins importing your recent transaction history (typically 90 days) and starts categorizing expenses automatically. You'll see your first budget overview within minutes of completing setup.
Which Australian banks and financial institutions are supported?
melorinthyvas integrates with virtually all Australian financial institutions through secure banking APIs:
- Big Four Banks: Commonwealth Bank, ANZ, Westpac, NAB
- Digital Banks: ING, UP Bank, Xinja, 86 400, Volt Bank
- Credit Unions: Over 120 credit unions nationwide
- Regional Banks: Bendigo Bank, Bank of Queensland, Suncorp
- Investment Platforms: CommSec, Westpac Online Investing, NAB Trade
If your financial institution isn't automatically detected during setup, you can manually add account details. Our team regularly adds support for new institutions based on user requests.
What security measures protect my financial information?
melorinthyvas employs multiple layers of security that meet and exceed Australian financial industry standards:
- Encryption: All data transmitted using TLS 1.3 encryption, stored with AES 256-bit encryption
- Authentication: Read-only access to accounts, never store login credentials
- Data Location: All servers located in Australia, compliant with Privacy Act 1988
- Access Controls: Two-factor authentication required, IP address monitoring
- Regular Audits: Quarterly security assessments by independent cybersecurity firms
We're registered with ASIC and follow Open Banking CDR (Consumer Data Right) standards. You can revoke access to any connected account instantly from your dashboard.
How can I customize expense categories and budgets?
melorinthyvas's categorization system adapts to your specific spending patterns and preferences:
- Smart Categories: AI learns from your corrections and applies patterns to future transactions
- Custom Categories: Create unlimited categories for specific tracking needs
- Split Transactions: Divide single purchases across multiple categories
- Merchant Rules: Set automatic category assignments for specific stores or services
- Budget Periods: Set weekly, monthly, quarterly, or custom date ranges
The system starts with standard Australian spending categories but becomes more personalized over time. Most users find categorization accuracy improves significantly after the first month of use.
What types of financial reports can I generate?
Create comprehensive reports tailored to your financial planning needs:
- Monthly Summaries: Complete income vs. expenses breakdown
- Category Analysis: Detailed spending by category with year-over-year comparisons
- Trend Reports: Identify spending patterns and seasonal variations
- Goal Tracking: Monitor progress toward savings and spending reduction targets
- Tax Summaries: Organize deductible expenses for tax season
All reports export to PDF for sharing with accountants or CSV for further analysis. Schedule automatic monthly reports via email to stay consistently informed about your financial progress.